As a professional who has been involved in leadership positions for over 20 years in the customer service industry and not-for-profit sector, Dan is skilled at building influence, applying business acumen and drive for continuous improvement. He is also adept at managing relationships. As a firm believer that customer service is the ability of an organization to consistently give the customer what they want and need and to exceed their expectations, he believes that customer service is not just those aspects of the business that involves face-to-face customer contact. Dan is a team player who possesses excellent organization and observation skills developed through business development and coaching. His specialties include Relationship Management, Board and Committee work, Volunteer and membership Engagement, Union Negotiation, Government Relations, Advocacy, Branding, Credit law, Privacy laws.